Rock The Boat has been in business since 2003. We are registered by the State of Utah and licensed by the City of Spanish Fork. Like many online retailers, our products ship from multiple fulfillment centers across the country, but our main offices are located at:
1641 S Oak View Lane
Spanish Fork, UT 84660
Is Shopping On Your Site Safe?
Yes! Our web site uses up-to-date SSL technology to encrypt your order information as it is transmitted to us so only we can see it. We don’t sell your information to anyone else. We will only use it to contact you about your order.
To further protect you, we don’t collect and store your credit card information (card number, expiration date, etc.) on our own servers or in our own database. Instead, we use the services of PayPal, which is the most popular payment processor on the Internet. When you pay for your order with us, you are actually forwarded to the PayPal web site to make your payment.
How Do I Pay For My Order?
We take credit card payments using VISA, MasterCard, Discover and American Express. We also take payments via PayPal. A PayPal account is not required to use your credit card. You can also opt for the “Pay Later” option which extends instant credit to you for the amount of your order. If you do have a PayPal account you can pay with a bank transfer, or eCheck in addition to credit cards. The amount of your payment is charged immediately when you place your order. If a refund or adjustment is necessary, we submit a credit to your PayPal and/or credit card account.
How Do You Ship And When Will My Order Go Out?
We ship using major carriers like UPS, FedEx and USPS. Ground, 3 Business Day Service, 2 Business Day Service and Next Business Day Service are all available within the Continental United States. Since our products ship from many different locations around the USA, we cannot always guarantee which carrier will be used for your order, except for when you choose USPS Priority Mail service for PO Boxes, Military Boxes, Alaska, Hawaii, and US Provinces.
We ship to Canada via UPS Standard, or USPS Priority Mail International. International shipping via multiple carriers is also available for all other countries.
If everything is in stock, we ship the same day or the next business day after you place your order, depending on the time of day. Some items are shipped from distributors that take 2-3 business days to go out as indicated on our site. We do our best to get expedited orders shipped as quickly as possible. If an item on your order isn’t in stock, we will contact you and let you know how soon we will get the item in and when you can expect your shipment.
Delivery times for ground shipments or any shipment outside the 48 contiguous states are estimates only and not guaranteed. Delivery times for 3 Day, 2 Day and Next Day shipments are guaranteed, but refer to the time from when your order is shipped, not when it is placed. Orders placed later in the day may not ship until the next business day. For example, if you place an order on Friday Night with Next Day Delivery, it likely will not actually ship until Monday and therefore it will not arrive until Tuesday. Likewise, if you chose 2 Day Delivery for the same order, it would not arrive until Wednesday. 3 Day Delivery would get it there on Thursday.
Can I Return My Order For A Refund?
Yes! We have a 30 day return policy for 100% of your purchase price with no restocking fees. Be sure to check out the important details of our policy here. Just contact us to set up a return.
What If My Product Doesn’t Work When I Get It?
Almost all of the manufacturers of our products offer technical support phone lines for you to call to get help. If the manufacturer determines the product needs to be replaced we have a process in place for handling that as quickly and conveniently as possible. Contact us to begin the process.