We pride ourselves on our quality customer service. Here is what just a few of our customers had to say about our excellent service.
Click below to listen to testimonials left on our voice mail from satisfied customers:
This is the place to go for your watercraft stereo needs. No need to investigate the products to see if they are suitable for marine use. The staff is knowledgeable and personable. The website is easy to navigate through to find what you want. They answer E-mails and will actually answer a phone call! All components were delivered in a timely manner as quoted. I highly recommend Rock The Boat Audio.
FYI, the 8 inch Kicker speakers with that amp sound great! I'm so happy with my purchases from Rock the Boat!
--James Hyde, Alabama
Thanks guys, fantastic service, very efficient delivery times and great communication on this order placed.
--VLX, New Zealand
Rock the Boat came through when the stereo manufacturer wouldn't. My new stereo had a short and would slowly drain my battery so it took me a while to debug it.
I am an engineer and knew what the root cause was. The manufacturer's "tech support contact" told me it was normal, I needed to pay shipping to a service center 300 miles away and be without my stereo for a month. Matt at RTB knew the symptom wasn't normal and sent me a new stereo to swap out the defective one. Bingo. Back in business. Thanks RTB and Matt.
--Wally, South Carolina
My stereo showed up Friday. That was fast. Thank you for fast response to my email question.
Your company made me feel like a valued customer. Already sent two new customers your way. I will be back.
In regards to Rock the Boat service, all I can say is first-class! If this is your standard service practices, then you have my business.
--Brad Stroble, South Carolina
Hello, just to let you know that I received the stereo today! Thanks very much for a very fast and superbly simple purchase, I wish others on the internet were half as efficient! Many thanks again and best regards
Wow, that's service! Thank-you so much!
--Richard Gidaro, Florida
Thanks for the awesome customer service!
--Kathleen, Calgary Canada
By the way I wanted to compliment you all on Rock the Boat Website.
It is awesome how you can shop for speakers by size or brand or both.
It is the most informative and user friendly website I have ever visited.
--Joey Suire, Bridge City, Texas
I really do not know how to say!!!!!! You really hit this one out of the park. We followed your advice EVERY STEP of the way and it has REALLY PAID OFF!!!!!! The clarity is unbelievable and probably at 106 decibels or higher (did not have the meter to check) . Did I mention BASS??? Their clothes will probably fall off due to the bass HAHAHAHAHAHA !!! You went above and beyond as far as customer service!!!!!! WE LOVE THE ROCK THE BOAT and trust me I will mention your name 1,000 times.
Keith Martin, Virginia
As expected "Rock The Boat" service AWESOME.. Ordered system on Monday /
all here by Friday. Cannot thank you guys enough. Will definitely spread the word about you here
on the MS Gulf Coast to those in our charter fleet and friends in the
recreational boating sector.
--Captain Scott Simpson, IMPULSIVE Charters LLC, Mississippi
You guys rock, pun intended!
--Louis Palafoutas, Newport Beach, California
I want to let you all know this is the number one site out there that responds to customers with great communication. I have never experienced a website out there that actually responded to me like you did. I thank you a lot for that and the help. I plain on being a customer the rest of my life!
--Mark Rhodes, Missouri
Thanks for the all around great service, you have earned my loyalty and we will be doing business again.
--Keith Hall, Maine
All items were shipped and received in perfect condition, the stereo and speakers and splash guard are all installed and I am very pleased with their looks and performance. Thank you!
--Ken Leiss, North Dakota
I am an avid internet shopper as my time is limited. I have used all the "big box" internet suppliers with mixed results. As an avid boater, I decided to try a company that specialized in the products I was looking for, even though experience told me that pricing would likely be higher and service would suffer. I could not have been more wrong. Selection was incredible, pricing was competitive, and delivery was second to none I have used. I am frequently not able to recommend internet shopping sites to my friends, but Rock the Boat is a different breed of cat. I will recommend this site to anyone who needs marine stereo equipment, and will only buy from Rock the Boat in the future. Rock the Boat truly rocks.
--Wayne Moore, Florida
Every once and a while you receive an item that doesn't work. Not a big deal as long as the company you buy it from is willing to work with you. Rock the Boat is the type of company that exceeds expectations in customer support. Talking with a live person, I was shipped a replacement item immediately and with no hassles to prove the item was defective. I was very pleased with the item and the overall customer service Rock The Boat provided me. When a company provides that level of customer support, I will always buy from them again and recommend them to anyone.
--David Palmer, Nantucket Massachusetts
I just wanted to take a minute to express my sincere thanks and appreciation for the service and quality of the marine stereo components recently purchased and installed in my boat. The speakers that I chose sound absolutely fantastic and were relatively easy to install. The Jensen receiver and remote make all the difference in our boating experience. We are rocking the boat to some extremely loud and crystal clear tunes. Thanks again and I will look forward to enhancing the already upgraded stereo that we purchased and installed.
-- Kevin Shaw, New Jersey
Great site, fast ship, great price. I have dealt with them all, and Rock the Boat is the best!
-- John, Highland Indiana
Wow!!! What fast shipping 36 hours after I placed my order my stereo was at my door step. Sounds great, great price. Thanks again!
-- Steve Biedebach, California
You people are incredible!!!! I placed an order at 12:00 Noon
yesterday and it arrived by noon the following day... You & DHL give a new meaning to service!!!! I will
recomend your company to all my boating friends.
-- Kurt Kraus, Ohio
I ordered a complete system for my boat from Rock The Boat. The unit arrived, and I installed, but radio was defective. Rock The Boat shipped me a new radio, no questions asked. New Radio Rocks! This company is reputable, and I recommend them for their excellent customer service, and would highly recommend them for someone considering a new radio for their boat.
-- Brad, Cody Wyoming
Talk about great service. You did exactly what you said you were going to do...delivery overnight and perfect.
Thank you so much for the quick delivery and for filling my order correctly too.
-- Michael Echols, DDS, Ft. Myers, Florida
Just want to say thank you very much for all your help! This is by far the best site for marine audio equipment I could find on the net. Your service has been outstanding and on the phone you were more than helpful. Yours sincerly all the way from Ireland
-- Alex Musgrave, Ireland
Thank you for the prompt delivery of the marine stereo and accessories I ordered. Everything arrived in good condition and am very pleased with the service you provided. I would not hesitate to use your Company again and and have recommended you to friends with boats.
-- Mark Smith, United Kingdom
At first I was nervous about ordering on line, but your pricing was so good, I just had to. I ordered a JBL MR-30 Stereo from you 2 nights ago. I live on Long Island in New York and it arrived today, 1-1/2 days later, while I was home because of a snow storm. I'm very impressed. Thank you again for a
deal well done!
-- Richard Baldwin, New York
Dad's boat had a radio; I say "had" because someone stole it over the winter... For Dad's birthday, I wanted to get him a replacement, so I went shopping from the comfort of my recliner. First stop was West Marine, where I found a tiny assortment of overpriced, junky-looking radios. Next, I plugged "marine radio" into Google and found Rock the Boat. This is what I love about the Internet-- a niche-focused retailer that concentrates only on one small area and does it really well. They had the radio I wanted, so I ordered it. When I arrived, I found that it was black, despite the website picture that showed a white radio (which was what I wanted, as the boat's dash is a dazzlingly white expanse of fiberglass). I mailed the Rock the Boat folks, and they quickly dispatched UPS to pick up the black unit while simultaneously sending out the correct unit. It arrived in plenty of time for Dad's birthday, and they could not have been more friendly or courteous. I would be very happy to do business with them again (as long as it's not the result of someone stealing this radio...)
-- Paul Robichaux, Ohio
Thanks for your quick response! Good example of how it should work via the net!
-- Louis Goudstikker, Netherlands
Thanks for the great service! I'll definitely be back!
-- Steve Little, Oregon
I am astonished at the level of customer service that Rock the Boat offers. They not only have a lot of product knowledge, they are also patient, curteous, and kind. Anyone searching for a marine electronics company should look no further! The owner of the company helped me personally, in my tiring and confusing search for the best marine stereo system for my boyfriend's needs and specifications for his bass boat. As someone who knows very little about marine electronics, I was desperate to find a company that would provide me with a product specialist that wouldn't mind taking the time to answer my questions and help me out. I found this in Rock the Boat. All of the other companies I researched were not even half as helpful and PATIENT with answering my questions and addressing my concerns as this company was. I feel a huge sense of relief in my decision to make my purchase with Rock the Boat. I felt comforted in knowing that if for any reason I needed to return the product, especially if my boyfriend wanted to exchange it for another model, it would be no problem at Rock the Boat as they offer a 30 day return policy. Their sales staff was also incredibly courteous and helpful. As someone in the marketing industry, I recognize wholly that there should be more companies like Rock the Boat! Stellar customer service, great pricing, and a wide selection of products. I can't wait to "rock our boat" this summer with all of the awesome tunes we'll be listening to! No more portable radio with a broken antenna! Thank you Rock the Boat!
-- Carla S, Massachusetts